There is nothing more important than the privacy and satisfaction of our valued customers. At Labaiik Order Delivery Services L.L.C (“we”, “our”, “us” or “Labaiik”), we remain dedicated towards the protection of the privacy and information of all users accessing or using our Labaiik mobile application (the “App”).
The terms “you” and “your” refer to the user of our App. The term “Services” refers to any services offered by us, whether on the App or otherwise.
When you access or use our App, you may be required to provide information about yourself. This information enables us to provide you with our Services like processing of your orders from the stores of your choice, arranging for the delivery of your order. facilitating your payment to the store you order from, enhancing and updating our Services etc.
The types of information that Labaiik might require from you (collectively referred to as the “Data”) are listed below:
You provide us with the above Data when you download or register with our App, subscribe to any of our Services by filling in forms on the App or by corresponding with us or through other activities commonly carried out in connection with an app and when you report a problem with the App. If you contact us, we will keep a record of that correspondence as well.
Furthermore, the Online Payment Data is collected only when a user opts to pay for the order with its debit/credit card. In case the users choose a Cash on Delivery (COD) method, no Online Payment Data will be collected.
Labaiik also use GPS technology to determine your current location for the purpose of identifying the nearest stores around you or for the delivery of the product you order as pointed out above.
Following the same importance that Labaiik places over your privacy as was mentioned at the start of this document, Labaiik assures you that all your data is handled and used with care and in complete accordance with the law. Labaiik will only use your personal data when the law allows us to do so. Most commonly, Labaiik will use your personal data in the following circumstances:
Furthermore, Labaiik may anonymize and/or de-identify information collected from you through the Services or via other means to create an analysis report on consumer behavior and trends. Since this report will be completely anonymous and will not contain your Identification or Profile Data, Labaiik may share such report with any third party for business purposes.
When you place your order for a product through our App, your information is shared with the restaurants/stores you choose. Such sharing of information is similar as if you had made an order directly with the restaurant/store for the purchase and delivery of a product.
Labaiik may further share the Data with its consultants, marketing companies, outsourcing companies, research firms and other service providers or business partners, such as payment processing companies while making sure that they are bound by the terms set out or similar to this Policy.
If at any time, Labaiik is required by a law or a court or a government authority to share Data with them, Labaiik will be under an obligation to comply with such requirements. Labaiik may also share the Data with relevant law enforcement agencies in case it becomes necessary for detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts, or responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party.
Since our App deals extensively with the exchange of information, Labaiik understand how vital it is to safeguard that information, and for this purpose, Labaiik has put in place strong security protocols.
All information you provide to us is stored on our secure servers. Labaiik will send you a onetime password (OTP) that enables you to create your profile account on our App. You are responsible for keeping this OTP confidential. Labaiik asks you not to share this temporary OTP with anyone. Once your profile account is active and operational, you are required to keep your account password confidential and not share it with anyone.
Once Labaiik has received your information, it will use reasonable procedures and security features to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way.
Labaiik has put in place reasonable procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when it is legally required to do so.
For constant improvement and upgradation of our Services, and to enhance your user experience with time, Labaiik would need to retain the Data. Data retention is also important for the purpose of keeping a record of the use of our App by the users. In order to retain the Data in a secure manner, Labaiik has put reasonable safety measures in place as per the standard industry practice.
By creating and signing up for an account on our App, you are opting in to receive emails from us, which may be commercial emails, administrative notices, service notices, or legal notices.
If you wish to discontinue using our App, Labaiik provide you the option of deleting your account at any time. After the deletion of your account, Labaiik might continue to keep the data for the recordkeeping purposes. All such data, however, is kept safe and secure as is explained in this policy.
This Policy might be updated from time to time, and therefore Labaiik requests you to keep yourself informed of any such changes.
For any queries or assistance, please feel free to contact us on the below email address: