There is nothing more important than the privacy and satisfaction of our valued customers. At Labaiik Order Delivery Services L.L.C (“we”, “our”, “us” or “Labaiik”), we remain dedicated towards the protection of the privacy and information of all users accessing or using our Labaiik mobile application (the “App”).

The terms “you” and “your” refer to the user of our App. The term “Services” refers to any services offered by us, whether on the App or otherwise.

For the efficient provision of our services, Labaiik will require certain necessary information from you. This privacy policy (the “Policy”) provides information on the collection, use, disclosure, security, retention, access, updating and other aspects relating to the information you provide us during the course of accessing or using our App.

This Policy is part of and incorporated within and is to be read along with our Terms of Use.

1. Your Information

When you access or use our App, you may be required to provide information about yourself. This information enables us to provide you with our Services like processing of your orders from the stores of your choice, arranging for the delivery of your order. facilitating your payment to the store you order from, enhancing and updating our Services etc.

The types of information that Labaiik might require from you (collectively referred to as the “Data”) are listed below:

  • Identity Data: your name or nickname and profile picture (profile picture is optional).
  • Contact Data: your mobile number, email address so that you can be contacted for the orders you place, and their delivery.
  • Profile Data: includes your username.
  • Usage Data: includes details about your use of our App, including purchase history through our App, users’ saved cart details, users’ shopping wish list, users' favorite stores, etc.
  • Address Data: includes the address you provide for the purpose of identifying the nearest stores around you or for the delivery of the product you order, or your current location that you may choose to share for the same purpose.
  • Online Payment Data: includes the last 4 digits of your payment card number (if you choose to make online payments for purchases) and the type of card (Visa/Master). Labaiik do not store card CVV information. For your purchase orders, Labaiik does not process the online payments, but only facilitates the online payments by redirecting the user to an e-gateway payment provider duly registered in the UAE.

You provide us with the above Data when you download or register with our App, subscribe to any of our Services by filling in forms on the App or by corresponding with us or through other activities commonly carried out in connection with an app and when you report a problem with the App. If you contact us, we will keep a record of that correspondence as well.

Furthermore, the Online Payment Data is collected only when a user opts to pay for the order with its debit/credit card. In case the users choose a Cash on Delivery (COD) method, no Online Payment Data will be collected.

Labaiik also use GPS technology to determine your current location for the purpose of identifying the nearest stores around you or for the delivery of the product you order as pointed out above.

2. Use Of Your Information

Following the same importance that Labaiik places over your privacy as was mentioned at the start of this document, Labaiik assures you that all your data is handled and used with care and in complete accordance with the law. Labaiik will only use your personal data when the law allows us to do so. Most commonly, Labaiik will use your personal data in the following circumstances:

  • To place your order with the store you chose, so that the store is aware of the customer placing the order;
  • To arrange for the delivery of the product you ordered, so that the delivery person is aware of your name, location and phone number;
  • To facilitate the processing of your online payment for your order through a registered e-gateway provider (Labaiik does not process the payment by itself, it only redirects you to a registered e-gate payment provider). Therefore, all your online payment transactions will be governed by the terms and conditions of the e-gateway payment providers;
  • To perform our Services in an efficient manner;
  • To comply with a legal or regulatory obligation;
  • To verify and authenticate your account in order to make your presence and experience safe and secure;
  • To carry out our obligations towards you;
  • To maintain and improve our products and Services;
  • To remove technical errors and improve the overall experience by administering and enhancing the security of our App and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To analyze your preferences and personalize your account accordingly;
  • To notify you of updates and changes made periodically in the App or any part associated with it;
  • To understand our users, improve the content and features of our Services, make special offers, process and respond to your queries, provide you with customer support and effectively solve the issues arising from your usage of the app;

Furthermore, Labaiik may anonymize and/or de-identify information collected from you through the Services or via other means to create an analysis report on consumer behavior and trends. Since this report will be completely anonymous and will not contain your Identification or Profile Data, Labaiik may share such report with any third party for business purposes.

3. Disclosure Of Your Information

When you place your order for a product through our App, your information is shared with the restaurants/stores you choose. Such sharing of information is similar as if you had made an order directly with the restaurant/store for the purchase and delivery of a product.

Labaiik may further share the Data with its consultants, marketing companies, outsourcing companies, research firms and other service providers or business partners, such as payment processing companies while making sure that they are bound by the terms set out or similar to this Policy.

Labaiik may share your information with any affiliates and subsidiaries for its internal business purposes, which may be located within or outside the United Arab Emirates. By your voluntary submission of information to us, you are consenting to the disclosure, transfer and use of your personal information outside of the United Arab Emirates for the purposes described in this privacy policy. Labaiik will comply with the laws applicable in the United Arab Emirates and take all steps reasonably necessary to ensure that similar and/or comparable standards for data protection are maintained by any affiliates and subsidiaries which are recipients of your information.

If at any time, Labaiik is required by a law or a court or a government authority to share Data with them, Labaiik will be under an obligation to comply with such requirements. Labaiik may also share the Data with relevant law enforcement agencies in case it becomes necessary for detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts, or responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party.

4. Data Security

Since our App deals extensively with the exchange of information, Labaiik understand how vital it is to safeguard that information, and for this purpose, Labaiik has put in place strong security protocols.

All information you provide to us is stored on our secure servers. Labaiik will send you a onetime password (OTP) that enables you to create your profile account on our App. You are responsible for keeping this OTP confidential. Labaiik asks you not to share this temporary OTP with anyone. Once your profile account is active and operational, you are required to keep your account password confidential and not share it with anyone.

Once Labaiik has received your information, it will use reasonable procedures and security features to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way.

Labaiik has put in place reasonable procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when it is legally required to do so.

5. Data Retention

For constant improvement and upgradation of our Services, and to enhance your user experience with time, Labaiik would need to retain the Data. Data retention is also important for the purpose of keeping a record of the use of our App by the users. In order to retain the Data in a secure manner, Labaiik has put reasonable safety measures in place as per the standard industry practice.

6. Opt-out And Change To Our Policy

By creating and signing up for an account on our App, you are opting in to receive emails from us, which may be commercial emails, administrative notices, service notices, or legal notices.

If you wish to discontinue using our App, Labaiik provide you the option of deleting your account at any time. After the deletion of your account, Labaiik might continue to keep the data for the recordkeeping purposes. All such data, however, is kept safe and secure as is explained in this policy.

This Policy might be updated from time to time, and therefore Labaiik requests you to keep yourself informed of any such changes.

7. Consent

By accessing or using our App, you acknowledge, agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information under this Policy, to our terms of use and to any updates made to them from time to time.

8. Contact

For any queries or assistance, please feel free to contact us on the below email address: